Frequently Asked Questions

PRODUCTS

+ Where are ORÍSUN products made?

Our products are packaged in South Africa.

+ Where do you ship from?

We have fulfillment centers in the U.S. and South Africa. Your orders will be shipped from the center that’s closest to you.

+ I am allergic to gluten, can I use your products?

Yes, you can! Our products are free from gluten. They are vegan-friendly as well.

+ How can I enjoy ORÍSUN products?

Our beauty and wellness blends are versatile and convenient to use in their powder form. Just add to regular hot or cold water, juice, smoothie, shakes, porridge, or oat. Feel free to add a natural sweetener of your choice. You can also use our superfood blends in baked and frozen goodies. The possibilities are endless with a little bit of creativity!

+ How do I store ORÍSUN products?

Our wellness and beauty blends come in eco-friendly and reusable packaging that is well equipped to keep our products fresh when stored properly. Pour your blend into the cylindrical container and keep the container sealed and away from direct sunlight. You can also store your blend in its biodegradable pouch.

+ Why are there sediments in my prepared blends?

We use whole ground, natural ingredients to maximize the functional benefits of each ingredient and we don’t use any fillers or synthetic binders that help powders blend into liquid. So, when you use our blends in your favorite hot or cold liquid, you may notice some sediment with texture at the bottom. Just give your drink a periodic stir and drink up. You won’t notice the texture or the sediments when you use the blends in smoothies, oatmeal, or frozen and baked goodies. Check out our blog for some recipe inspiration.


INGREDIENTS

+ What are Superfoods?

Superfoods have a high concentration of one or more nutrients and natural compounds that are beneficial to one's health and wellbeing. These compounds are in forms that the human body can easily absorb and use. At ORÍSUN, we harness the powers of these super plants - grown in or native to African countries - in our porducts so you can support your skin, body, and mind wellness, consciously and naturally.

+ Where do you source your ingredients?

All our ingredients are sourced directly from individual women producers, women’s groups, and grassroots organizations empowering women farmers across Africa. This allows us to create meaningful impacts for our suppliers and verify that the origins of our ingredients are sustainable and ethical.

+ How are the ingredients in your products cultivated?

Our ingredients are either harvested from the wild or sustainably & organically cultivated by women in African communities.

+ Are there artificial colorants, fillers, or preservatives in ORÍSUN products?

No, you won’t find any artificial ingredients, chemicals, or preservatives in our products. All our ingredients are straight from Mother Earth. We believe she provides everything we need to live a healthy and wholesome life, so we only draw from this abundance to formulate our products.


SHIPPING & PAYMENT

+ How do pre-orders work?

When you pre-order, you will be charged for the product(s). We will ship your order as soon as all the items you ordered are in stock.

+ Do you offer international shipping?

Yes, in addition to shipping across the U.S., we ship to select international locations. Shipping cost will be calculated at checkout. Please be advised that you will be responsible for taxes, duties, and customs charges that may be imposed once your order reaches clearance. Below are the countries we cuurently ship to:

Australia, Austria, Belgium, Denmark, France, Finland, Germany, Iceland, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Nigeria, Norway, Portugal, South Africa, Singapore, Spain, Sweden, Switzerland, the UAE, the UK & the US.

+ When will I receive my order?

Shipping time varies based on your location. You will receive your order tracking information once we have processed your order. Please allow 2-3 business days for order processing.

+ Do you offer free shipping?

Yes, we offer free shipping on U.S. orders over $75.

+ What payment methods do you accept?

We accept all major credit & debit cards, PayPal, and Apple Pay. We also accept Afterpay for customers in the United States, Australia & New Zealand.

+ Who do I contact if I have other questions?

Feel free to email us at connect@mamascreationfoods.com or DM @orisun.co on Instagram.